Privacy policy

Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from their parents or guardian. However, we cannot check whether a visitor is over 16.

We therefore advise parents to be involved in their children’s online activities, to prevent data about children being collected without parental consent. If you believe we have collected personal data about a minor without that consent, please contact us at info@tiptoe.eu and we will delete this information.

tiptoe B.V. processes your personal data for the following purposes:

• To be able to call or email you if this is necessary to provide our services
• To inform you about changes to our services and products
• To carry out and manage your subscription, including processing recurring payments, sending deliveries in line with the subscription schedule, and informing you about the status of your subscription
• To send reminders and notifications about your subscription, such as upcoming deliveries, the approaching end of your plan and any price changes.

The legal basis for processing personal data in connection with subscriptions is the performance of the contract (Article 6(1)(b) of the GDPR). The legal basis for storing payment mandates for recurring payments is the explicit

tiptoe B.V. does not keep your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

We use the following retention periods:

• Order and invoice details: 7 years after the order (statutory tax retention obligation);
• Account details: until you delete your account or ask us to delete your data;
• Subscription details: for the term of the subscription and up to 12 months after the subscription ends;
• Payment mandates for recurring payments: until the subscription ends. The mandate is then deleted from our payment provider without delay;
• Email addresses for newsletters: until you unsubscribe.

tiptoe B.V. only provides data to third parties, and only if this is necessary to perform our contract with you or to comply with a legal obligation.

We use the following service providers (processors) that process personal data on our behalf:

• Mollie B.V.: payment provider for processing (recurring) payments. Mollie processes payment details and, for subscriptions, stores a payment mandate to enable direct debits or recurring payments. See Mollie’s privacy policy: www.mollie.com/privacy.
• WooCommerce (Automattic Inc.): webshop platform for managing orders and customer data.
• Hosting provider: for hosting our website and storing data on secure servers.
• Delivery service: for delivering your orders.

We have concluded a data processing agreement with all processors to ensure the same level of security and confidentiality of your data.

tiptoe B.V. uses technical and functional cookies that are necessary for the website to work and for your ease of use. A cookie is a small text file that is stored on your computer, tablet or smartphone on your first visit to this website.

With your consent, we can also load Google Tag Manager, Google Analytics, Google Ads and the Meta Pixel for analysis and marketing. These cookies are not placed before you give your consent. You’ll find more information and your choice in our cookie policy.

You can opt out of cookies by setting your internet browser to stop storing cookies. You can also delete all information that was stored earlier through your browser settings.

You have the right to view, correct or delete your personal data. You also have the right to withdraw any consent you have given for data processing or to object to the processing of your personal data by tiptoe B.V., and you have the right to data portability. This means you can ask us to send the personal data we hold about you in a computer file to you or to another organisation you name.

You can send a request to view, correct, delete or transfer your personal data, or a request to withdraw your consent or object to the processing of your personal data, to info@tiptoe.eu.

To make sure the request to view your data was made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and citizen service number (Burgerservicenummer, BSN). This is to protect your privacy.

We will respond to your request as quickly as possible, but within four weeks. tiptoe B.V. also wants to point out that you can submit a complaint to the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

If you have taken out a subscription and want to withdraw your consent for storing your payment mandate, you can do this by terminating your subscription through your customer account on tiptoe.eu or by sending an email to info@tiptoe.eu. After the subscription is terminated, the payment mandate is deleted from our payment provider. Please note that withdrawing consent for the payment mandate means the subscription can no longer continue.

tiptoe B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you feel your data is not properly secured or there are signs of misuse, please contact our customer service or email info@tiptoe.eu.

All payments are processed over a secure connection (SSL/TLS). Payment details are not stored on our own servers, but by our payment provider Mollie, which meets the PCI-DSS standard for secure payment processing.